Skip to content

Can't find what you're looking for? We're on hand to help - just hit the 'Get in Touch' button to connect with a consultant

Get In Touch

Ordering, Payment and VAT

    Any order placed with Hearts of London, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Hearts of London reserve the right to reject an order.

    Hearts of London accept payment via the following methods, and are able to reject payments that do not comply with the following list:

    - VISA debit and credit cards
    - MasterCard and Maestro
    - Bank transfer
    - Cash payments

    Hearts of London do not have the facilities to offer payment plans. At your time of order, a minimum deposit of 25% will be taken from you. This is subject to change. We expect you to pay the complete and full amount upon collecting your order. Please contact info@heartsoflondon.co.uk or your point of contact with queries if you feel your circumstance may be different.

    Before committing to purchasing a diamond or gemstone, you may choose to place a £200 fully refundable holding deposit on the stone to prevent it from reentering the market. We can hold diamonds for 2 weeks, unless otherwise stated.

    All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT). Purchases made within the European Union and then exported outside of the European Union are exempt from VAT, and can therefore be reimbursed as per the UK VAT Retail Export Scheme. When purchases are made in-store, we are able to supply the appropriate form. The completion of this form and its correct use is your own responsibility.

    In some instances, customers living outside of the European Union will not be able to reclaim UK VAT on purchases made when visiting. Products exempt from VAT refunds include (but are not limited to) unmounted gemstones and bullion. Please check your purchase is qualifiable before attempting to reclaim VAT. You can check here.

    For your VAT to be refunded by Hearts of London, you must ensure your VAT refund form has been stamped at the VAT refund desk appropriately. The form should then be returned to Hearts of London for us to process the refund.

    Refunds will be issued via your original method of payment.

    Pricing

      We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.

      In some instances, Hearts of London will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Hearts of London will not be held liable for third party content or information.

      Hearts of London reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due to fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Hearts of London.

      Any price reductions will be made at the sole discretion of Hearts of London and Hearts of London’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Hearts of London may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website.