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Coronavirus Update

Reopening Our Doors

Last updated 4th June 2020

For all Hearts of London clients and valued friends,

We hope to find you well, and eagerly anticipating the staggered return to normal life, just as we are. With the health of our staff, our clients and our community at the forefront of every decision, plans are now underway to reopen Hearts of London and return to what we love doing the most.

Our workshops

Our workshops are now open, operating with limited staff and newly introduced measures to ensure their safety and distancing. This means all ongoing orders put on pause during the initial lockdown are being resumed, and those anticipating such orders will start receiving individual updates on anticipated lead times as each piece makes its way back into production. 

Our showroom 

With the government’s latest news, comes a preliminary date for shops like ours to reopen to the public in June. We’re following a cautious and staggered approach to our reopening. We are now taking appointment bookings from Monday 22nd June onwards. These appointments will take place in our sister store Queensmith Master Jewellers (next door to Hearts of London) until further notice.

Should there be any changes to the plans outlined by the government that would impact our reopening date, we will of course keep you updated and reschedule appointments where needed.

With the same passion and proficiency as usual, we are here to help you out in the meantime by answering queries and quote requests on

Whilst we eagerly countdown to the date we can meet with our clients, friends and loved ones again, we will only do so with effective and well-thought out measures in place. We’ll be running the showroom a little differently to how we did pre-lockdown, with the wellbeing of our clients and staff at the heart of each change.

Safety measures

Operating with the utmost hygiene has become more important than ever, and we will remain vigilant. Along with a regular cleaning schedule, we  encourage the hygiene of both clients and staff with hand sanitiser located throughout the showroom, and a bathroom to wash your hands with hot water and soap.

We will be following government guidelines closely and more information on our in-store safety procedures will be made available via our website and in booking confirmation emails prior to opening.

Appointment only 

We will run strictly by appointment only - to both help us prepare for each personal consultation, and avoid crowding or queueing within the showroom. All appointments will be staggered by 15 minutes and limited to three at any one time, allowing us use of our two private consultation rooms and the main showroom.

Remote consultations and deliveries

For those of you who do not wish to visit our store, but would like to make the most of our service, we can continue to provide consultation via email and live chat. Likewise, if you are due to collect your orders, please note that we can continue to courier items out as you wish.

Opening times

Whilst limiting and staggering appointments, we also want to remain flexible, which is why we’re now opening 7 days a week through our Queensmith store until further notice:

Monday - Friday: 11.00 - 19.30 (last appointment at 18.30)
Saturday: 11.00 - 18.30 (last appointment at 17.30)

Sunday: 11.00 - 17.00 (last appointment at 16.00)

Finally, we want to thank everyone for doing their bit, and continuing to do so, in helping to stop the spread of Covid-19. From key workers to those staying at home - the actions of our community are both admirable and vital. It is thanks to these actions and ongoing restrictions that we can now look forward to meeting with you in the not too distant future.

Thank you for your support, and here's to the next stage.

The Hearts of London team x

Hearts of London

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